SHIPPING
AU DOMESTIC SHIPPING
All shipping is done via australia post. You can make the choice during checkout for standard or express shipping. On entering your postcode, shipping will be calculated.
You can also choose to pickup goods from our warehouse in Perth, Western Australia, or arrange your own courier for pickup once you have paid for the order.
EU SHIPPING
Shipping will be calculated from our Spanish warehouse in Barcelona. For all EU sales, there will be no additional taxes as long as you provide your EU VAT No during the order process. Failure to do so will mean that we have to charge VAT on your order.
For Spanish customers we are obliged to charge IVA on all sales and will provide you with a full Tax receipt on completion of your order
Learn more about taxes on global orders
RETURNS
RETURN COST
The purchaser is responsible for paying for any return shipments. We would advise using a reputable carrier, with signature on delivery, to ensure that your return is tracked and received. We can only process refunds once the goods have been returned in their original packing, in an un-used state. Please use our return form prior to shipping, to inform us that the goods will be returned, so we can prepare your refund.
90 DAYS TO RETURN
Goods can be returned without question within 90 days providing they are un-used and in their original packing. After 90 days we require a reason for the return and will provide a store credit for any returns. While we are happy to re-stock items that have been un-used after 90 days, this is only possible where they are still current stock items.
EXCHANGES
In the event that you have purchased the wrong item, we are happy to exchange it for an alternate item in stock. The item to be exchanged must be returned unused and in its original packing along with your request for the new items. You can use the exchange form to process the exchange.